In the previous article we wrote about some ways to choose software. In this, I’m going to talk about one specific thing: support.
How crucial is your student software to your business operations? Can you cope if it is down for a day or two? Would a few minutes of down time during peak enrolments cause a massive loss in sales? Somewhere along that continuum you will find yourself a happy medium, between the service and stability you need and the cost of that reliability.