Solution Example - Information

“Information is not being effectively shared between staff in your office.”

There is too much paperwork and you cannot respond immediately to customers’ requests for information.

Information management is one of the biggest issues businesses face today. Each worker creates a large amount of new information every day; and when they leave your business they take that knowledge away. This ‘corporate knowledge’ should be kept and managed within your business.

We can help to find the right ‘off the shelf’ solution or, failing that, write most client-server systems to manage information that falls into several broad categories:

Job and project management

Projects differ enormously between business types and this is one area where custom written software can be particularly helpful. The specifics of your projects should be followed from customer enquiry, through to quote, costings, purchases, stock and fulfilment. Schedules for the project should also be able to be tracked, showing where every project is at any point in time and what is left to be completed.

Contact management

This is the bread and butter of many database systems, storing not only names and addresses, but also tracking the last time you spoke to a client and what was agreed upon. By reminding you when you should follow up on a potential customer, the system can help increase your business.

Financial

Often the largest saving of time and staff comes from reducing the amount of work done by accounts. Sales, quoting, purchasing, general ledger, etc are all accounting functions that can be written into your custom application. On the other hand we have experience integrating into external packages such as MYOB and Kronos. This way we don’t reinvent the wheel and focus on writing the parts of the overall system that are specific to your business.

Customer access

As businesses become more focussed on providing information to their customers, web based systems can allow customers secure access to their account information, project status, reports, etc. At ish we use a system called squish to keep our customers up to date with the progress of any work we are performing for them.

Human resources

Similarly, web based information systems can provide rostering, office manuals, training, newsletters, payroll, skill tracking and history data to your employees and HR management. This can be particularly valuable if you have a large casual workforce.

There are many other solutions besides these, but they give you some idea of what we commonly deal with. Our case studies page shows some more detailed examples.