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ish onCourse

Customer experience

See how onCourse fits into education in practice.

Every provider has its own learners, operating pressures and ambitions. These examples show how onCourse has been used in different education settings.

University of Sydney, Sydney Short Courses

Historical customer account

University of Sydney, Sydney Short Courses

Connecting the course experience with institutional systems.

Operational need
Sydney Short Courses needed a course platform that could work within a complex university environment.
Documented work
ISH connected the onCourse course and enrolment experience with the University's finance system and Adobe Experience Manager, working with the institutional teams involved.
Scope and status
The documented work joined learner-facing course activity with the named institutional systems and responsibilities.

How the work connects

  1. Course experience

  2. onCourse

  3. Finance and content systems

Simplified workflow from the historical customer account.
Sydney Community College

Historical customer account

Sydney Community College

Supporting busy enrolment periods.

Operational need
When a new term opens, course discovery and enrolment activity can arrive together.
Documented work
onCourse supported course release and online enrolment during these important periods.
Scope and status
The documented scope covers course publication and online enrolment work.

How the work connects

  1. Course release

  2. Online enrolment

  3. Team preparation

Simplified workflow from the historical customer account.
University of Sydney, Centre for Continuing Education

Historical customer account

University of Sydney, Centre for Continuing Education

Connecting enrolment and finance.

Operational need
Continuing education operations bring individual and corporate enrolment workflows together.
Documented work
onCourse supported daily enrolment and payment reporting alongside corporate enrolment and invoicing workflows.
Scope and status
The documented scope connects course administration with those institutional finance processes.

How the work connects

  1. Enrolment

  2. Payment reporting and invoicing

  3. Finance processes

Simplified workflow from the historical customer account.

Willoughby Arts

Historical customer account

Willoughby Arts

Making online booking work for a small team.

Operational need
A busy arts program needed to move bookings beyond telephone and mailbox processes.
Documented work
Willoughby Arts moved to online booking for its varied arts program.
Scope and status
The documented scope is the online booking path and the administration around it.

How the work connects

  1. Course discovery

  2. Online booking

  3. Administration

Simplified workflow from the historical customer account.