Getting started
An established platform. A straightforward start.
Start with your team’s priorities and the courses you need to run. ISH configures the established onCourse platform, checks it with you and gives your team practical guidance.
We begin by understanding what your team needs to deliver, then agree the courses, information, responsibilities and checks in the first scope. Where data migration, integrations or several teams are involved, we plan the dependencies and next steps together.
- 01
Choose your starting point
We agree the first courses, the people who will use onCourse and the information you need to bring across. Together, we identify any connections and decisions needed to get started.
- 02
Set up and check
ISH configures what your team needs for the agreed first courses, then works with you to check the setup. Straightforward setups can move quickly when the scope, information and decisions are ready. Any migration or integrations in the agreed scope are prepared and tested with your team.
- 03
Prepare your team and begin
Your team gets practical guidance for everyday tasks. We complete the agreed checks together, help you begin using onCourse and continue supporting your team with daily work and agreed next steps.
A clear path to your first courses
ISH
- Step 1: Listen
- Step 2: Configure
- Step 3: Train and support
Your team
- Step 1: Share how you work
- Step 2: Prepare data and check
- Step 3: Get ready
A clear starting point keeps things moving. We agree who makes decisions, prepares information and checks the setup, so both teams know what is needed next.
What shapes the getting-started process?
The work depends on the agreed scope, your course information, team decisions, data and any connections needed for the first programs. We agree a realistic starting point, responsibilities and checks together.
Detailed setup and assurance considerations
Talk through your course journey, current systems and priorities. Agree what you need first, what needs to be ready and how we will check it together.
Set up the agreed workflows and customer experience. Build and test the integrations and migration your setup needs.
Check the service together against what we agreed. Prepare your administrators and support teams for everyday tasks, exceptions and escalation.
A clear conversation about what comes next. As your needs evolve, talk with us about priorities, supported integrations and practical improvements. We agree the scope, responsibilities and support arrangements for the work ahead.
Managed cloud service
Your organisation’s setup. A platform that keeps improving.
ISH already operates and maintains onCourse. We set up your organisation, help your team get started and keep the platform running and improving, while your settings and workflows stay your own. onCourse is delivered as a managed cloud service on AWS, with customer data stored in Australia.
Your organisation’s setup
Your courses, users and workflows are configured for the way your organisation works.
A platform that keeps improving
Each customer keeps their own settings and workflows while the shared platform continues to improve.
What we look after
- Hosting on AWS in Australia
- Platform operation, maintenance and improvements
- Support with your agreed setup
What you control
- Your courses and classes
- Your authorised users
- Your organisation’s settings and workflows
Get the evidence your team needs.
Security, privacy, data handling and service continuity are part of the setup conversation. We work with your team to agree what is required and the evidence you need for the proposed service.
Talk with us about hosting and data location, access controls, payment handling, backup and recovery, service responsibilities and assurance information.