Getting started
Getting started begins with how you work.
Tell us what you would like your organisation to do next: reach more learners, introduce a program, bring teams together or make everyday work more manageable. Then we will follow a familiar course or booking with you, understand what should stay in place and agree a useful starting scope.
Start with what you want to achieve.
You do not need a finished specification to begin a conversation. Tell us what matters to your organisation, what is working today and what is getting in the way. We can then follow one course from enquiry through booking, delivery and review, including the people and systems involved.
What would you like to make possible?
More access to your programs, a new offer, a clearer view of performance or more capacity for your team? Start with the change that matters to you.
What happens in the work today?
Choose a course or task your team knows well. Include an ordinary change or exception so we can understand the practical responsibilities.
What should stay in place?
Bring your current website, systems and useful working arrangements into the discussion. We will explore where onCourse fits and which connections need checking.
The aim is a clearer starting point, relevant examples and questions worth checking together. If a demonstration would help, we can focus it on that work.
Agree a useful first scope, then prepare it together.
You are joining an established platform. We prepare your organisation’s information, settings and agreed workflows around the courses you need first. Together, we identify the decisions, connections and checks needed before your team begins, then agree what further work belongs later.
- 01
Choose your starting point
We agree the first courses, the people who will use onCourse and the information you need to bring across. Together, we identify any connections and decisions needed to get started.
- 02
Set up and check
ISH configures what your team needs for the agreed first courses, then works with you to check the setup. Straightforward setups can move quickly when the scope, information and decisions are ready. Any migration or integrations in the agreed scope are prepared and tested with your team.
- 03
Prepare your team and begin
Your team gets practical guidance for everyday tasks. We complete the agreed checks together, help you begin using onCourse and continue supporting your team with daily work and agreed next steps.
Bring the people who know the work.
- Course coordination
- Which course details, everyday tasks and decisions need to be ready?
- Systems and information
- Where does the information live now, and who maintains it?
- Finance and operations
- Which booking, payment and reconciliation arrangements need checking?
One person may cover several responsibilities. We’ll work out who needs to be involved for your starting scope.
A useful starting scope makes responsibilities clear and gives both teams something practical to check.
What will we need to agree together?
What we each bring to getting started
ISH
- Step 1: Understand and plan
- Step 2: Configure and check
- Step 3: Guide and support
Your team
- Step 1: Set priorities and name owners
- Step 2: Prepare information and review
- Step 3: Practise and confirm readiness
- The first courses and the people who will use onCourse.
- Who prepares the information, makes decisions and reviews the setup.
- What should stay in your current systems, and any migration or connection dependencies that need their own scope and checks.
- Representative everyday tasks and changes to check together before beginning.
- The guidance your team needs and the support arrangements for everyday use and agreed next steps.
Managed cloud service
Your organisation’s setup. A platform that keeps improving.
ISH already operates and maintains onCourse. We set up your organisation, help your team get started and keep the platform running and improving, while your settings and workflows stay your own. onCourse is delivered as a managed cloud service on AWS, with customer data stored in Australia.
Your organisation’s setup
Your courses, users and workflows are configured for the way your organisation works.
A platform that keeps improving
Each customer keeps their own settings and workflows while the shared platform continues to improve.
What we look after
- Hosting on AWS in Australia
- Platform operation, maintenance and improvements
- Support with your agreed setup
What you control
- Your courses and classes
- Your authorised users
- Your organisation’s settings and workflows
Keep learning what helps your team.
As your team begins using onCourse, practical questions and new priorities will emerge. ISH continues supporting the agreed day-to-day work and next steps. When your organisation wants to extend what it does, we can review the need, the existing capability and any additional setup or separately scoped work.
Get the evidence your team needs.
Security, privacy, data handling and service continuity are part of the setup conversation. We work with your team to agree what is required and the evidence you need for the proposed service.
Talk with us about hosting and data location, access controls, payment handling, backup and recovery, service responsibilities and assurance information.
What would be a useful place to begin?
Bring one course or an everyday task your team wants to improve. We’ll look at what happens now, what could stay in place and the questions to check before deciding on a starting scope.
If a demonstration would help, we can focus it on that work.
Six questions, no email address needed. Keep a copy or choose a conversation.
Use the course workflow guide first No sign-up needed.